FAQ
FREQUENTLY ASKED QUESTIONS
How to become a user of services of company Eko-flor plus d.o.o.?
A user of our services can be natural persons in whose municipality the company Eko-flor plus has a concession contract for municipal waste transport. It is necessary to send us personal data (name and family name, address and contact) and to agree on a size of can for municipal waste. After that, a can will be set and the service of waste transport will be started. You can contact us on telephone number 01/6281 640, per fax, on number 01/6296 240, or personally in our company´s headquarters. To all legal entities, who want to use the services of the company Eko-flor plus d.o.o., is available the sales department (see contacts), that will, on every call that the client makes, determine his real needs and find the best solution.
Can I return a can for municipal waste and instead of it use a sack?
No, You can not use a sack instead of can for municipal waste. Sacks are used for excess waste disposal beside can for municipal waste, or for those customers whose households are located in inaccessible terrain where trucks have a difficult access.
Where and how can be purchased additional waste sacks?
The sacks can be purchased in several sales positions in the area of each municipality. The exact list of retail outlets by municipalities You can find out by calling the following phone numbers:
01/6194 101
01/6194 129
01/6194 131
Where can I complain to the received bill or warning on the unpaid bill?
You can complain to received bills or warning on unpaid bills by calling the number 01/6281 640 and than choosing the house number 2 for complaints. In conversation with our professional staff of accounting and finance You will resolve Your complaint. You can also contact us per letter to Eko-flor plus d.o.o. headquarters address (see contacts).
What is needed if user wants to cancel the service because of sale or relocation of the household?
If it is about sale or removal, it is necessary to send a letter to the company address and enclose the accompanying documentation which proves that user has moved to a different address, or that he sold the household. For any additional questions or information please contact us.
How can I care for electrical and electronic waste?
Entrying into force of regulations on management waste electric and electronic devices (26 th July 2007), EE waste can collect and process just authorized legal entities based on issued concessions. Types of EE waste are: large and small household appliances, IT equipment techniques and equipment for telecommunications, various consumer equipment, lighting equipment, electrical and electronic tools (except large stationary industrial tools), toys, equipment for leisure and sports equipment and medical devices (except implanted devices). If you want to care for some of these or similar devices, they bother You and You want to get rid of them, please contact us on free telephone number 0800 444-110 (free phone call from fixed line from 8 till 16 hours) or report Your waste on www.eeotpad.com and ask for FREE transport.
What is a municipal waste?
Municipal waste is waste from households and waste from manufacturing or service activities which is by properties and composition similar to waste from households.
Municipal waste in large part contains:
- biodegradable waste, such as food and food items, garden waste
- packaging waste that occurs after unpacking the products (paper, plastics, cardboard boxes, glass and plastic bottles)
All users of our services are obliged to put the municipal waste in cans, containers or sacks.
How to dispose properly of the municipal waste before transport?
All users of the service have to dispose of the municipal waste in cans, forseen for this purpose, containers or sacks in the days of waste transport. Also, all users have to keep them clean and in proper condition. They should not leave waste sacks open or damaged, to prevent strewing the waste and environmental pollution.
What is waste recycling and what is repeted utilization of waste?
Waste recycling is reuse of waste in the production process, except the use of waste to energy purposes. Repeted utilization of waste is each process of waste reprocessing for its use in the material and energy purposes.